Support
Last updated: July 23, 2026
How we can help
Start with the FAQ for plan, billing, account, lab, AI mentor, and certificate answers. If you still need help, email the channel below from the address on your CloudLeek account. Never email passwords, API keys, payment-card details, or lab secrets.
Account, learning, labs, and billing
Email support@cloudleek.com with a short description, the page or lesson involved, the approximate time, and any safe-to-share error message. For billing, include the Stripe receipt or invoice ID—not card details. Review the refund and cancellation policy before a refund request.
Privacy and security
Privacy rights and account-data requests go to privacy@cloudleek.com. Suspected vulnerabilities, account compromise, or exposed credentials go to security@cloudleek.com. Do not publicly disclose a vulnerability before we have had a reasonable opportunity to investigate.
Response expectations
Our target is an initial response within two business days. Privacy requests follow the deadlines described in the Privacy Policy. Security incidents are triaged by severity. These are service targets, not guaranteed resolution times.