Refund, Return & Cancellation Policy
Last updated: July 23, 2026
1. Digital service; no physical returns
CloudLeek provides digital subscriptions and services. There is no physical merchandise to return. Nothing in this Policy limits refund, cancellation, cooling-off, or other consumer rights that cannot legally be waived where you live.
2. Subscription refunds
Your first paid CloudLeek subscription purchase may be refunded if requested within 14 days, subject to fraud and abuse review. We also refund verified duplicate charges and may provide refunds or credits for a material technical failure that prevented meaningful use. Renewals, partial periods, and plan changes are otherwise non-refundable unless required by law.
3. Human review orders
A separately purchased human project, résumé, or portfolio review is fully refundable before a reviewer begins work. After work begins, it is refundable only for a duplicate charge, non-delivery, material defect, or where law requires it. If appropriate, we may first offer correction or redelivery without limiting mandatory rights.
4. Cancellation and renewal
Cancel through account settings or the Stripe billing portal. Unless law requires otherwise, cancellation takes effect at the end of the current paid period and access remains available until then. Annual subscribers should receive notice approximately 30 days before renewal.
5. Requesting a refund
Email support@cloudleek.com from your account email. Include the charge date, amount, Stripe receipt or invoice ID, product purchased, and reason. Do not send card details. Approved refunds return to the original payment method; bank processing times vary.
6. Questions
Contact support@cloudleek.com. This draft is incorporated into the Terms of Service and requires counsel review before paid public launch.